Frequently Asked Questions


Click the "Book an Appointment" button on the homepage and fill out the form.

You can register by clicking the “Sign Up” button and filling in your personal details, including a valid email phone number, and your PhilSys ID (National ID).

Yes, all our doctors are licensed and verified to provide medical consultations.

After registering and logging in, users are able to log-in to either your Residency Dashboard or your Health Clinic Dashboard.

You can search by specialty, name, or condition. Profiles include doctor bios, qualifications, and patient reviews.

You may be marked as a no-show. Check the cancellation policy or contact support for rebooking.

Yes. Your data is stored securely and complies with healthcare privacy regulations, such as the Data Privacy Act

Only you and your healthcare provider. No third parties have access without your consent.

Contact our support team via live chat or go to the Barangay Hall for immediate assistance.

In the log-in page, click on "Change Password". Input your Email/Phone Number, current password, and your new password and click "Request Password Change". The admin would then approve your password chage.

Yes. Please contact the admin to request account deletion in compliance with data privacy laws.

Yes. Go to "My Profile" click on "Update Info" and edit your details.

You can use a desktop, laptop, tablet, or smartphone. Just make sure your device has internet access

Once you open the log-in, on the left side is where you can log-in to your Barangay Dashboard, and on the right side is where you can log-in to your Health clinic Dashboard.

Barangay residents, officials, and staff can use the system. Residents must register with a valid ID.

Request documents (e.g., barangay clearance, certificate of residency), Log complaints (e.g., noise disturbances, disputes), Borrow barangay items (e.g., chairs, area), Track service requests

Complaints are reviewed by the Barangay Secretary or designated officer, logged in the system, and assigned for resolution.

Log in to your account, go to the "Borrowing" section, choose the item, select the date, and submit a request. Approval is subject to availability and barangay rules.

Yes. Log into your account and go to the “My Requests” or “Dashboard” section to view the status and updates.

You can view the full list of available equipment under the "Equipment List" or "Borrowing" page. Items typically include tents, chairs, tables, and sound systems.

The borrowing period depends on barangay policy. When requesting, you'll need to choose a start and return date. Late returns may be subject to barangay rules.

Yes, registered residents can request documents like Barangay Clearance, Indigency, or Residency Certificates online. Just go to the "Document Request" page, fill out the form, and wait for notification.

Once approved, you will be informed via the system. You may pick it up at the barangay office.

Go to the "Complaint" section of your resident dashboard. Fill in the complaint form with complete details. The barangay staff will review and contact you for follow-up if needed.

Yes. Your complaint details will only be accessible to authorized barangay staff unless you choose to make it public.

If you're a head of the family, go to the "Household Profiling" page and fill in the necessary information such as household address and household head.